Code of Practice
 

Note: On joining members are required to self-certify their compliance with this Code of Practice and annually thereafter when they will be continually required to;

   10 Provide clients with clear;
1 Comply with the law.   10.1 Detailed specification about the services and products offered, and similar guarantees of workmanship as provided
2 Work in a competent and responsible manner &/or in accordance with the requirements of the joint FISS/CSCS scheme   10.2 Written information detailing any financial protection available
3 Comply with good practice with fence specifications preferably to BS 1722 alternatively, as a detailed specification   10.3 Written information of the price for the work to be undertaken and the method of payment
4 Give particular regard to matters of health and safety and current statutory requirements and have a written health & safety statement   10.4 Written timetable for the works and a date for completion
5 Have a nominated person responsible for risk assessment and safety at work   11 And at all times;
6 Comply with statutory waste disposal requirements complete with a written policy statement also covering hazardous waste   11.1 Act in a courteous manner and respect client's privacy and property
7 Have a minimum of £2m for public liability and comply with statutory requirements for employers liability   11.2 Maintain skills and knowledge of building practices appropriate to the services offered
8 Demonstrate the proper management of contracts, purchase of materials, sub-contractor responsibilities , site control and a quality order variation documentation, or ISO9001:2000 certification   11.3 Be responsible for the actions of subcontractors, advisors and agents, taking all reasonable measures to ensure that work is only sub-let to those who meet the standards of this Code of Practice
9 For the operation of their business;   11.4 Seek to ensure client satisfaction through the provision of a clear written method for handling customer complaints
9.1

Have a fixed business address

   11.5 Maintain the standing of this Code.
9.2 Show basic financial stability   Under the Code of Practice, members will also be committed to ensure customers, where applicable, are fully informed of the terms and benefits of TrustMark. It is proposed that this be achieved through a leaflet provided to customers by our members when they quote for work, but we may introduce other appropriate mechanisms.
Although there are no Building and Water Regulations for the Fencing industry, it must be made clear to the client that planning permission may be necessary on certain projects e.g. fences over 2m in height.
9.3 Have a validated tax status statement  
9.4 Have the ability to demonstrate customer care commitment